Help! I have a question

Do you have questions about use, maintenance or reimbursement of your CloudCuddle?

Check out our FAQ for quick answers or contact us directly:

info@cloudcuddle.com
+31 13 303 3030

The CloudCuddle is a foldable bed tent that provides a safe and comfortable rest and sleep environment.
Watch the demo video for an overview:

There are two models:

  • CloudCuddle Junior – suitable for children and adults up to 50 kg

  • CloudCuddle Maxx – suitable for children and adults up to 100 kg

CloudCuddle Junior:
A complete set includes a frame, a cover, two sheets, a pump, a carrying bag, and an instruction with all information on safe use and setup.

CloudCuddle Maxx:
A complete set includes a frame, a cover, three sheets, an accessibility kit, a carrying bag, and an instruction with all information on safe use and setup.

The maximum user weight of CloudCuddle Junior is 50 kg.

The maximum user weight of CloudCuddle Maxx is 100 kg.

The CloudCuddle Junior and CloudCuddle Maxx are suitable for users up to a height of 193 cm and provide optimal comfort for users up to a height of 175 cm.

CloudCuddle bed tents are ideally suited for use at home, away from home, on holiday, in hospital and in healthcare institutions.

Yes, CloudCuddle is suited for daily and incidental use.

Yes! You can try the CloudCuddle through our webshop for a small fee.


Start your CloudCuddle Junior trial today.

Yes! The CloudCuddle Junior is also available to rent easily through our webshop.

In some cases, health insurers reimbursed the CloudCuddle, depending on the policy and the medical condition.

Some Dutch municipalities reimburse the CloudCuddle in accordance with the Wet Maatschappelijke Ondersteuning (Wmo, Social Support Act). You can submit an application for reimbursement.

Yes, CloudCuddle is a CE-marked Class I medical device

A CloudCuddle can last for several years, depending on use and maintenance.

CloudCuddle can be set up in under 5 minutes on virtually any single bed.

Yes, one person can easily set up a CloudCuddle.

The manual contains step-by-step instructions for setting up a CloudCuddle.

You can also watch our demo videos for the CloudCuddle Junior and CloudCuddle Maxx.

The manual contains step by step instructions for taking down a CloudCuddle. You can also watch our CloudCuddle demo video on how to take down a CloudCuddle.

Follow the washing instructions in the manual to wash the sheets and cover of the CloudCuddle. You can also watch our CloudCuddle demo video on how to wash the CloudCuddle cover and sheets.

When setting up your CloudCuddle bed tent, please check that it is not set up next to hard or sharp objects. Do not set up the CloudCuddle bed tent near a fire as this may pose a fire risk. Keep sharp objects and toys with sharp or pointed edges away from the CloudCuddle bed tent. That way, you ensure that your CloudCuddle bed tent is protected from damage.

We recommend waiting three hours before using it the first time you set up a CloudCuddle.

CloudCuddle Junior has 8 tensioning straps: 4 under the mattress (3 on the short side and 1 on the long side) and 4 on the bed frame (attach to the legs of the bed frame and make sure the buckles are securely fastened so they cannot shift).

CloudCuddle Maxx has 4 additional tensioning straps that can be attached to the head and foot end of the bed if possible.

No, the 4 tensioning straps have been specifically designed to be secured under the mattress. They are not suited for fastening to the bed frame or other hard structures.

To zip up the mesh, make sure the sliders are aligned on the most horizontal part of the zip and the puller is laid flat against the zip.

Small pullers make it more difficult for children inside the bed tent to grab them especially when the puller is not laid flat against the mesh.

The lightweight CloudCuddle Junior and Maxx come with a handy carry bag for easy transport.

CloudCuddle is not on the list of medical devices that you can carry on board. It must be checked or you can bring it on board as two carry-ons.

Is a part of your CloudCuddle broken? Don’t worry, spare parts can easily be ordered through our webshop.

If in doubt, contact CloudCuddle for advice.

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Questions? We are at your service.

We understand that each situation is unique. Contact us.

Or send us a message
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