Help! I have a question

Do you have questions about use, maintenance or reimbursement of your CloudCuddle?

Check out our FAQ for quick answers or contact us directly:

info@cloudcuddle.com
+31 13 303 3030

CloudCuddle is a folding bed tent that offers a safe and comfortable resting and sleeping environment.
View the how to video: CloudCuddle Demo.

CloudCuddle was designed for children and adults with special care needs.

A complete set contains a frame, cover, two sheets, pump and carry bag.

The maximum user weight of CloudCuddle Junior is 50 kg.

The maximum user weight of CloudCuddle Maxx is 100 kg.

The maximum user length of CloudCuddle Junior is 175 cm.

The maximum user length of CloudCuddle Maxx is 193 cm.

CloudCuddle bed tents are ideally suited for use at home, away from home, on holiday, in hospital and in healthcare institutions.

Yes, CloudCuddle is suited for daily and incidental use.

Yes, paid tests of CloudCuddle are available through our online store.

Yes, we have CloudCuddles for hire in our online store.

Yes, we have CloudCuddles available for purchase in our online store.

In some cases, health insurers reimbursed the CloudCuddle, depending on the policy and the medical condition.

Some Dutch municipalities reimburse the CloudCuddle in accordance with the Wet Maatschappelijke Ondersteuning (Wmo, Social Support Act). You can submit an application for reimbursement.

Yes, CloudCuddle has CE marking as a medical device.

A CloudCuddle can last for several years, depending on use and maintenance.

CloudCuddle can be set up in under 5 minutes on virtually any single bed.

Yes, one person can easily set up a CloudCuddle.

The manual contains step by step instructions for setting up a CloudCuddle. You can also watch our CloudCuddle set-up demo video.

The manual contains step by step instructions for taking down a CloudCuddle. You can also watch our CloudCuddle demo video on how to take down a CloudCuddle.

Follow the washing instructions in the manual to wash the sheets and cover of the CloudCuddle. You can also watch our CloudCuddle demo video on how to wash the CloudCuddle cover and sheets.

The CloudCuddle provides ultimate protection. For more information, please watch the demo video: CloudCuddle ultimate protection.

When setting up your CloudCuddle bed tent, please check that it is not set up next to hard or sharp objects. Do not set up the CloudCuddle bed tent near a fire as this may pose a fire risk. Keep sharp objects and toys with sharp or pointed edges away from the CloudCuddle bed tent. That way, you ensure that your CloudCuddle bed tent is protected from damage.

We recommend waiting three hours before using it the first time you set up a CloudCuddle.

CloudCuddle Junior has 8 tensioning straps: 4 under the mattress (3 on the short side and 1 on the long side) and 4 on the bed frame (attach to the legs of the bed frame and make sure the buckles are securely fastened so they cannot shift).

CloudCuddle Maxx has 4 additional tensioning straps that can be attached to the head and foot end of the bed if possible.

No, the 4 tensioning straps have been specifically designed to be secured under the mattress. They are not suited for fastening to the bed frame or other hard structures.

To zip up the mesh, make sure the sliders are aligned on the most horizontal part of the zip and the puller is laid flat against the zip.

Small pullers make it more difficult for children inside the bed tent to grab them especially when the puller is not laid flat against the mesh.

The lightweight CloudCuddle Junior and Maxx come with a handy carry bag for easy transport.

CloudCuddle is not on the list of medical devices that you can carry on board. It must be checked or you can bring it on board as two carry-ons.

Parts can be ordered through our online store. In case of doubt, contact CloudCuddle for advice.

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Questions? We are at your service.

We understand that each situation is unique. Contact us.

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