Help! I have a question

Do you have questions about use, maintenance or reimbursement of your CloudCuddle?

Check out our FAQ for quick answers or contact us directly:

info@cloudcuddle.com
+31 13 303 3030

The inflatable frame in the cover provides a sturdy, stable and protective structure.

Always use the original CloudCuddle pump.

It takes 30 to 35 full strokes to inflate the CloudCuddle Junior.

It takes 70 full strokes to inflate the CloudCuddle Maxx.

The CloudCuddle Junior and Maxx are sufficiently inflated when:

  • The frame feels firm and stable and cannot be pressed in by hand.

  • The mesh is visibly tightened and does not sag.

The CloudCuddle pump does not operate based on a specific pressure. Proper inflation is achieved by following the instructions provided with the included pump and the user manual. Always ensure the frame feels firm and the mesh is properly tensioned.

No, we advise against using an electric pump. Overpressure can damage the frame.

We recommend checking the hardness of the frame daily and adding air if necessary.

Note: First, open the tube clamps at the top of the frame ridge before adding air. Close the tube clamps again after inflating.

The main risks are:

  • The frame legs may bend, causing the person in the CloudCuddle to end up next to the bed or mattress.
  • If the legs bend, there may be too much pressure on the cover seams, causing damage or torn seams.

The tube clamps ensure an even distribution of air across the chambers/legs of the frame. When clamping the tube clamps, you will hear a click; this closes the air connection between the frame legs. That way the frame remains stable and sturdy, even in the event of a small leak or loss of pressure.

The tube clamps may only be opened to add air or deflate the frame.

The main risks are:

  • The frame legs may bend, causing the person in the CloudCuddle to end up next to the bed or mattress.
  • If the legs bend, there may be too much pressure on the cover seams, causing damage or torn seams.
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Questions? We are at your service.

We understand that each situation is unique. Contact us.

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