Help! I have a question

Do you have questions about use, maintenance or reimbursement of your CloudCuddle?

Check out our FAQ for quick answers or contact us directly:

info@cloudcuddle.com
+31 13 303 3030

The CloudCuddle Junior was designed for single mattresses measuring 200 x 90 x 16-26 cm.
The CloudCuddle Maxx was designed for mattresses measuring 200 x 90 x 12-26 cm.

The CloudCuddle bed tent was designed for mattresses measuring 200 x 90 cm.

Is the mattress too short or too small? Then don’t use the CloudCuddle! The CloudCuddle bed tent will not be as sturdy, nor will it offer the desired safety and protection.

What are the risks?

  • The frame’s seams can tear if the frame cannot adopt the desired outer dimensions.
  • The mesh is not taut. Risks:
    - you roll off the bed/mattress if you lay against the mesh
    - there is too much pressure on the cover seams causing it to tear
    - you can grab and bite into the mesh
    - you can grab the mesh and pull at it causing the cover to tear.

No, the CloudCuddle cannot be used on a loose mattress on the floor.

For the CloudCuddle Junior, a minimum combined weight of bed frame + mattress of 31 kg is required.

For the CloudCuddle Maxx, a minimum combined weight of bed frame + mattress of 66 kg is required.

Yes, provided that the mattress meets the required dimensions, with the exception of active anti-decubitus mattresses, such as:

  • Low air loss mattresses

  • Alternating pressure mattresses

The CloudCuddle Junior and CloudCuddle Maxx must not be used on active anti-decubitus mattresses.

No, we advise against using it on an air bed. An air bed does not have the recommended weight, sturdiness or stability, increasing the risk of tipping or shifting.

No, we advise against using it in combination with a mattress topper. This can influence the dimensions and increase the risks of instability and shifting.

CloudCuddle Junior:
No, using a mattress insert in the CloudCuddle Junior is not recommended due to the risk of suffocation.

CloudCuddle Maxx:
Please refer to the user manual for the specific requirements that a mattress insert must meet.

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Questions? We are at your service.

We understand that each situation is unique. Contact us.

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