Help! I have a question

Do you have questions about use, maintenance or reimbursement of your CloudCuddle?

Check out our FAQ for quick answers or contact us directly:

info@cloudcuddle.com
+31 13 303 3030

The CloudCuddle Junior is suitable for single mattresses measuring 200 cm × 90 cm with a thickness between 16 and 26 cm.
The required minimum weight of the bed frame + mattress is 31 kg.

The CloudCuddle Maxx is suitable for single mattresses measuring 200 cm × 90 cm with a thickness between 12 and 26 cm.
The required minimum weight of the bed frame + mattress is 66 kg.

Other sizes may affect stability and functionality.

CloudCuddle Junior:
The required minimum weight of the bed frame + mattress is 31 kg.

CloudCuddle Maxx:
The required minimum weight of the bed frame + mattress is 66 kg.

Other sizes may affect stability and performance.

The bed base height may not exceed 50 cm from the floor. When used in combination with a care bed, the bed base must be lowered to its lowest position again after care has been provided.

No, CloudCuddle is not suited for use on an enclosure bed. The CloudCuddle bed tent needs sufficient space to accommodate its outer dimensions (Junior: 200 cm x 110 cm x 105 cm Maxx: 200 cm x 126 cm x 110-120 cm). There is not enough space in an enclosure bed, which increases risks to the user. Unsafe and violates usage instructions.

The CloudCuddle Junior can be used with a care bed/hospital bed provided the following conditions are met:

  • Mattress size: 200 cm × 90 cm × 16–26 cm

  • Minimum weight of bed frame + mattress: 31 kg

  • Side rails must be fully lowered

  • Bed base height may not exceed 50 cm from the floor

  • All brakes must be engaged

The CloudCuddle Maxx can be used with a care bed/hospital bed provided the following conditions are met:

  • Mattress size: 200 cm × 90 cm × 12–26 cm

  • Minimum weight of bed frame + mattress: 66 kg

  • Side rails must be fully lowered

  • Bed base height may not exceed 50 cm from the floor

  • All brakes must be engaged

No, CloudCuddle is not suited for use on a care bed with adjustable sections. It can only be used if the adjustable sections of the bed (head, centre and foot sections) are switched off or locked.

No, CloudCuddle is not suited for use on a double bed. Not even if the CloudCuddle bed tent is set up on a single mattress in a double bed. The CloudCuddle cannot be securely attached in this way.

The CloudCuddle Junior and CloudCuddle Maxx can be used on a box spring, provided it meets the minimum requirements as stated in the user manual. Always consult the user manual to ensure that the box spring is suitable.

No, CloudCuddle is not suited for use on a wall-mounted health bed. Because the CloudCuddle bed tent cannot be correctly attached to the legs, there is a substantial risk that the CloudCuddle may topple over completely in case of rough movements.

Yes, the CloudCuddle can be used with an incontinence sheet. Always place the incontinence sheet around the mattress, under the CloudCuddle bed tent. Avoid having loose sheets inside the CloudCuddle bed tent where possible.

No, the CloudCuddle is not suited for use on a bed with fixed bed rails. It can only be used when the bed rails can be lowered or removed.

The CloudCuddle Junior can be used with a care bed/hospital bed provided the following conditions are met:

  • Mattress size: 200 cm × 90 cm × 16–26 cm

  • Minimum weight of bed frame + mattress: 31 kg

  • Side rails must be fully lowered

  • Bed base height may not exceed 50 cm from the floor

  • All brakes must be engaged

The CloudCuddle Maxx can be used with a care bed/hospital bed provided the following conditions are met:

  • Mattress size: 200 cm × 90 cm × 12–26 cm

  • Minimum weight of bed frame + mattress: 66 kg

  • Side rails must be fully lowered

  • Bed base height may not exceed 50 cm from the floor

  • All brakes must be engaged

The CloudCuddle is suited for camera-assisted observation to a limited extent. The mesh sides offer some visibility but this is usually insufficient for continuous and detailed visual supervision/observation. A camera can be installed outside the CloudCuddle bed tent for basic observation as long as there are no cables inside the CloudCuddle.

Yes, the CloudCuddle bed tent can be used in combination with a baby monitor if the monitor is placed outside the CloudCuddle and there are no cable inside the CloudCuddle.

The CloudCuddle’s mesh sides offer some visibility but this is usually insufficient for continuous and detailed visual supervision/observation. A video baby monitor can be installed outside the CloudCuddle bed tent for basic observation as long as there are no cables inside the CloudCuddle.

The CloudCuddle Junior is not suitable for use with medical tubes or wires, as it does not have special medical access openings. Tubes and wires routed through the zipper opening may become pinched or damaged.
The CloudCuddle Maxx, however, is equipped with special medical access openings and is suitable for this purpose. Always consult the user manual before using the medical pass-through openings.

No, the CloudCuddle bed tent is not suited for use with electric blankets or heat pads due to the risk of overheating and fire.

No, the CloudCuddle bed tent is not suited for use in combination with toys due to the risk of damage to the frame and mesh.

No, the CloudCuddle bed tent is not suited for use in combination with a pet due to the risk of damage to the frame and mesh.

No, we strongly advise against using a lock on the zip pullers. The zip pullers of the CloudCuddle Junior have an integrated brake, making it impossible to open them from the inside out. A lock can affect safety in emergencies.

On the CloudCuddle Maxx, you also have an optional Quick Release system. The key rings and buckles must be attached to the outside of the bed tent. When the buckles are fastened, the CloudCuddle Max cannot be opened from the inside out. Always consult the user manual before using the Quick Release system.

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Questions? We are at your service.

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comfoplus.png
carecomfort.png
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spacesaverbeds.jpg
hms.png
huis_emmaamsterdam_logo_online_variant04.png
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logo_goed_thuiszorgwinkel_darkgrey[4].png
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logofinifuchs.svg
comfoplus.png
carecomfort.png
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logo_design-01.jpeg
spacesaverbeds.jpg
hms.png
huis_emmaamsterdam_logo_online_variant04.png
biovakantieoordlogo-transparant.png
ozg-healthcare-rgb-ohneclaim.png
logo_goed_thuiszorgwinkel_darkgrey[4].png
9811_achtergrondwit_blauweletters.png
logofinifuchs.svg
comfoplus.png
carecomfort.png
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logo_design-01.jpeg