Help! I have a question

Do you have questions about use, maintenance or reimbursement of your CloudCuddle?

Check out our FAQ for quick answers or contact us directly:

info@cloudcuddle.com
+31 13 303 3030

The CloudCuddle Junior is suited for single mattresses measuring 200 cm x 90 cm with a thickness of 16-26 cm.

The CloudCuddle Maxx is suited for single mattresses measuring 200 cm x 90 cm with a thickness of 12-29 cm.
Other dimensions can influence the CloudCuddle’s use and stability.

When using a CloudCuddle bed tent, the bed frame’s weight must be at least 30 kg.
This prevents the frame, including the CloudCuddle, from toppling over when someone drops their full weight against it.

The bed base height may not exceed 50 cm from the floor. When used in combination with a care bed, the bed base must be lowered to its lowest position again after care has been provided.

No, CloudCuddle is not suited for use on an enclosure bed. The CloudCuddle bed tent needs sufficient space to accommodate its outer dimensions (Junior: 200 cm x 110 cm x 105 cm Maxx: 200 cm x 126 cm x 110-120 cm). There is not enough space in an enclosure bed, which increases risks to the user. Unsafe and violates usage instructions.

Yes, CloudCuddle can be set up on a care bed if the following requirements are met:

  • The side partitions can be lowered so the CloudCuddle's frame has enough space next to the mattress.
  • The adjustable sections of the bed (head, centre & foot sections) must be locked or switched off.
  • The bed base height may not exceed 50 cm from the floor.
  • The tensioning straps are correctly attached to the movable part of the bed frame.

No, CloudCuddle is not suited for use on a care bed with adjustable sections. It can only be used if the adjustable sections of the bed (head, centre and foot sections) are switched off or locked.

No, CloudCuddle is not suited for use on a double bed. Not even if the CloudCuddle bed tent is set up on a single mattress in a double bed. The CloudCuddle cannot be securely attached in this way.

Yes, CloudCuddle can be set up on a box spring bed if the following requirements are met: a Mattress size 200 x 90 x 16-26 cm b Minimum weight 11 kg c Height of bed base and mattress = maximum 70 cm (due to length of tensioning straps) d Mattress must be placed loose on the box spring so the tensioning straps can be correctly fastened e Remove mattress topper f The box spring bed must have legs to which the CloudCuddle can be attached g Bed base weight must be at least 20 kg.

No, CloudCuddle is not suited for use on a wall-mounted health bed. Because the CloudCuddle bed tent cannot be correctly attached to the legs, there is a substantial risk that the CloudCuddle may topple over completely in case of rough movements.

Yes, the CloudCuddle can be used with an incontinence sheet. Always place the incontinence sheet around the mattress, under the CloudCuddle bed tent. Avoid having loose sheets inside the CloudCuddle bed tent where possible.

No, the CloudCuddle is not suited for use on a bed with fixed bed rails. It can only be used when the bed rails can be lowered or removed.

Yes, the CloudCuddle bed tent can be set up on a care bed/hospital bed if the following requirements are met:

  • Mattress size Junior 200 x 90 x 16-26 cm Mattress size Maxx 200 x 90 x 12-16 cm
  • Minimum weight bed frame 30 kg
  • Bed rails (side panels) are fully lowered
  • Bed frame height may not exceed 50 cm from the floor.
  • All the brakes must be engaged.

The CloudCuddle is suited for camera-assisted observation to a limited extent. The mesh sides offer some visibility but this is usually insufficient for continuous and detailed visual supervision/observation. A camera can be installed outside the CloudCuddle bed tent for basic observation as long as there are no cables inside the CloudCuddle.

Yes, the CloudCuddle bed tent can be used in combination with a baby monitor if the monitor is placed outside the CloudCuddle and there are no cable inside the CloudCuddle.

The CloudCuddle’s mesh sides offer some visibility but this is usually insufficient for continuous and detailed visual supervision/observation. A video baby monitor can be installed outside the CloudCuddle bed tent for basic observation as long as there are no cables inside the CloudCuddle.

The CloudCuddle Junior is not suited for use with medical tubing or lines because it has no medical access ports. Tubing and lines that are inserted through the zip opening may become trapped or damaged.
The CloudCuddle Maxx has medical access ports and is suited for use in combination with tubing or lines.

No, the CloudCuddle bed tent is not suited for use with electric blankets or heat pads due to the risk of overheating and fire.

No, the CloudCuddle bed tent is not suited for use in combination with toys due to the risk of damage to the frame and mesh.

No, the CloudCuddle bed tent is not suited for use in combination with a pet due to the risk of damage to the frame and mesh.

No, we strongly advise against using a lock on the zip pullers. The zip pullers of the CloudCuddle Junior have an integrated brake, making it impossible to open them from the inside out. A lock can affect safety in emergencies.

On the CloudCuddle Maxx, you also have an optional Quick Release system. The key rings and buckles must be attached to the outside of the bed tent. When the buckles are fastened, the CloudCuddle Max cannot be opened from the inside out.

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